Terms of service

Last updated: September 2026

1. About these terms

These terms apply to your use of ycustoms.com.au (the site) and to every order you place with Y Customs Pty Ltd (ABN 26 696 374 320) (Y Customs, we, us). By using the site or placing an order you agree to these terms and to our Refund and Returns Policy, Shipping Policy, Privacy Policy and Warranty and Fitment Information, which together form our agreement with you.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

2. Who can order

You must be at least 18 years old to place an order, or have a parent or guardian place it for you. You must give us accurate information and keep your account login secure. You are responsible for activity on your account.

3. Our products

  • Our parts are 3D printed in Perth, Western Australia, mainly in carbon fibre reinforced ASA. Unless a listing says otherwise, parts are supplied in a raw printed finish that is intended to be used as is or prepared and painted by you.
  • Product images are representative. Colours can look different on different screens and can vary slightly between production batches. Listed dimensions are approximate.
  • We improve our designs over time. The part you receive may differ in minor details from the images, but it will match the listed fitment and function.
  • Some products we sell are made by other manufacturers. Those products are supplied as described by the manufacturer and are covered by the manufacturer's warranty as well as the Australian Consumer Law.

4. Fitment is your responsibility

Each product page states the vehicles the part is designed for. Before ordering, check that the part suits your vehicle's year, model, trim and any modifications, and ask us if you are unsure. Ordering a part that does not suit your vehicle is a change of mind (see our Refund and Returns Policy). Always test fit a part before painting, cutting or permanently installing it.

5. Prices and payment

  • Prices are in Australian dollars and include GST where it applies. We can change prices at any time, but a price change does not affect an order we have already accepted.
  • Payment is taken at checkout through the payment methods shown. We do not see or store your full card details.
  • Discount codes must be entered at checkout, cannot be applied after an order is placed, cannot be exchanged for cash and can be withdrawn at any time. Unless stated otherwise, one code per order.
  • Gift cards are valid for three years from issue and cannot be redeemed for cash.

6. Orders

  • Your order is an offer to buy. We accept it when we dispatch the products or otherwise confirm acceptance. The order confirmation email is a receipt of your order, not acceptance.
  • We may refuse or cancel an order, and refund any payment in full, if a product is unavailable, if there is an error in the price or description, if we cannot verify payment or delivery details, if we reasonably suspect fraud or a breach of these terms, or if the quantity ordered is unusual for a retail customer.
  • Made to order and custom items are made specifically for your order and cannot be cancelled for change of mind once production has started. Preorder dispatch dates are estimates.

7. Intellectual property

  • Everything we create is ours. This includes our product designs and shapes, 3D models, CAD and print files, product names (including Y Customs, Customs 3D and Gekido), logos, photos, videos, descriptions and website content. It is protected by copyright, design and trade mark law.
  • Buying a product gives you the physical part only. It does not give you any rights in the design or the files.
  • You must not 3D scan, copy, mould, cast, reverse engineer, reproduce or create a digital model of any of our products, and you must not sell, share, publish or distribute copies, files or derivative products. This applies whether or not you make money from it.
  • You may resell a product you have bought in its original condition, but you must not suggest that you are affiliated with or endorsed by Y Customs, and you must not use our name, logos or images except to identify the product.
  • You are responsible for any loss we suffer as a result of a breach of this section.

8. Installation, use and road legality

  • Our products are aftermarket accessories. We recommend professional installation. Electrical products, including light kits, should be installed by a qualified auto electrician with correct fusing and wiring.
  • You are responsible for correct installation, including checking clearances, mounting strength, wiring and sealing, and for not fitting any product where it could interfere with airbags, driver visibility, vehicle controls or seat belts.
  • You are responsible for making sure that fitting and using a product complies with the laws that apply to your vehicle, including Australian Design Rules, state or territory vehicle standards and modification rules, and lighting rules. Some products, such as certain lighting and aero products, may be intended for show or off road use only. We do not represent that any product is legal for road use unless the product page says so. Check with your state transport authority and your insurer before fitting.
  • Use products only for their intended purpose and on the vehicles they are listed for.

9. Liability

  • Our products come with guarantees under the Australian Consumer Law that cannot be excluded, and nothing in this section limits them.
  • To the extent the law allows, we are not liable for indirect or consequential loss, including loss of income, vehicle downtime, or the cost of installation, removal, painting, freight or other work, and our liability for any claim is limited to the replacement or repair of the product, the supply of an equivalent product, or a refund of the price you paid.
  • To the extent the law allows, we are not liable for damage to your vehicle, other property or any person caused by incorrect installation, misuse, modification of a product, or use of a product in a way or on a vehicle it was not designed for.
  • If you become aware of a fault, stop installation and contact us before doing any further work. We do not cover costs you incur after you became aware of a fault, or costs that a test fit would have avoided, except where the Australian Consumer Law requires otherwise.

10. Your content

If you send us photos, videos or reviews of our products, or tag us on social media, you give us permission to use that content on our website and social channels, with credit where practical. Tell us if you would prefer we did not. Do not post anything unlawful, offensive or that infringes someone else's rights.

11. Website use

We do our best to keep the site accurate and available but do not guarantee it is error free or uninterrupted. Links to other websites are provided for convenience, and we are not responsible for their content. You must not misuse the site, attempt to gain unauthorised access, or use automated tools to scrape it.

12. Privacy

We handle your personal information as set out in our Privacy Policy.

13. Changes to these terms

We may update these terms from time to time. The version published on the site when you place an order is the version that applies to that order.

14. Disputes and governing law

If you have a problem, contact us first and we will work with you to resolve it. If we cannot resolve it, you may contact Consumer Protection WA or the consumer protection agency in your state or territory. These terms are governed by the laws of Western Australia, and the courts of Western Australia have jurisdiction, subject to any right you have to bring a claim in your local jurisdiction.

15. General

If any part of these terms is invalid or unenforceable, the rest continues to apply. If we do not enforce a term on one occasion, we can still enforce it later. We are not responsible for delays caused by events outside our reasonable control, but if such an event prevents us from delivering your order within a reasonable time, you can cancel undispatched items for a full refund.

16. Contact

Y Customs Pty Ltd
Unit 11, 70 Scorpius Road, Wattleup WA 6166, Australia
sales@ycustoms.com.au
0424 148 353